- Maintaining a positive, empathetic, and professional attitude toward users at all times.
- Responding promptly to user inquiries.
- Communicating with users through various chats and tickets.
- Acknowledging and resolving user complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of user interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the user service process.
Excellent in English speaking and writing.Males and Females.Capable to work under pressure and willing to work with flexible work schedule.Skilled in communication and good at handing with problems.Self-motivated, results-driven, professional and efficient.Internet-related experience is preferred.Min 1 year working experience.