What you’ll do
Role purpose: The primary objective is to deliver efficient support and problem-solving assistance for Vodafone Enterprise applications and services. This involves implementing monitoring measures, providing proactive actions, and resolving issues to maintain optimal service availability and performance. Additionally, ensuring timely availability of closing, trade, and daily reports is a crucial responsibility.
Key accountabilities and decision ownership
1. Data Delivery and Availability: Ensure uninterrupted data delivery and availability by implementing daily health checks and automation processes.
2. Performance Optimization: Handle operational jobs, tune services and applications, and establish quality gates and alerts to optimize system performance.
3. Change Implementation: Take responsibility for successful post-production testing and implementation of applied changes to the systems.
4. Problem Resolution: Investigate and follow up on open problem notifications with Application Development and vendors, implementing necessary corrective actions.
5. Finance Support and Reporting: Effectively support finance monthly closing activities and trade review reports, addressing closing issues, extractions, models, and reporting.
6. Monitoring and KPIs: Participate in setting daily/weekly/monthly KPIs for service availability, monitor all KPIs, and take appropriate actions in case of violations or potential issues.
7. 24/7 Support: Provide support for BI services and enterprise applications round the clock, ensuring critical production services are properly monitored and failures are handled.
8. On-call Duty: Handle support services and BI/enterprise applications within the normal on-call or shift-based duty actions, ensuring availability and timely response.
Core competencies, knowledge and experience
• From 0-2 years’ experience in BI Apps and technologies
• B.SC of Computer science, Engineering and equivalent Certificates
• Data Warehouse Concepts: Strong understanding of data warehousing principles, including data modelling, ETL processes, integration, and data quality.
• Database Management Systems: Proficiency in working with database Oracle, PL-SQL querying and performance tuning.
• ETL Tools and Data Integration: Experience with ETL tools like Informatica, DataStage, or SSIS, and the ability to develop, and troubleshoot ETL workflows.
• Data Analysis and Reporting: Strong analytical skills for data analysis, trend identification, and generating reports or dashboards to support decision-making.
• Troubleshooting and Automation: Ability to resolve technical issues related to data loading, transformation, and reporting, and familiarity with scripting languages for automation.
• Programming and Admin skills:
Fair Knowledge for WebLogic ,TOMCAT, Jboss ,Python
Business Object Reporting ,Java, Shell scripting
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.