Job Title: Trunker

Job Purpose: In the most efficient, professional, and cost productive manner, sort, load/unload, deliver and pick up all shipments within the service centers designated by the Company within prescribed quality levels of service.

1) Accountabilities

a) Internal:

Key activities

• Always act as an ambassador for DHL and attend to customer needs in a professional, friendly, and courteous manner.
• Always Show patience, courteousness, and respect to all road users.
• Aways wear required DHL uniform when on duty.
• Without delay, deliver and pick up all shipments.
• Ensure that a high level of professional rapport is developed and maintained with all service centres.
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
• Ensure that the vehicle is always clean and tidy thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.
• Perform the duties and requirements of the role in accordance with employment terms and conditions.
• Provide immediate feedback to Team Leader or Supervisor on service, vehicle, or equipment issues.
• Maintain a professional contact on the two-way.
• Meet the expectations of delivery and pick up between service centres.
• Assist with a range of Operations tasks as required.

Overall goals / Typical Measures:

• Any current KPIs as per Motive8 targets
• On time transit KPIs to meet customer expectations
• Always act in accordance with DHL’s code of conduct, values, policies, procedures, and position description.
• Checkpoint scanning in accordance with DHL standards.
• Truckers are required to be neatly groomed and well presented during working hours or at any time when wearing the DHL uniform.
• PU and delivery as per Standards
• Load and unload shuttles/shipments and sort freight in accordance with DHL procedures

b) Process:

Key activities:

• Provide suggestions to improve operation efficiencies or business needs.
• Take responsibility for the care and maintenance of allocated vehicle.
• Maintain a proactive and careful attitude toward security of facility, freight, and personnel.
• Provide accurate and complete paperwork for shipments movement.
• Handle all freight with the maximum possible care.
• Perform any other associated tasks as reasonably required within the scope of the role

Overall goals / Typical measures

• Vehicle maintenance as per DHL standards.
• SAM and UNDEL reports.
• Good Transportation report.
• All paperwork completed to DHL standards.
• Transportation Report for all movements.

c) Occupational Health & Safety:

Key Activities:

• Abide by DHL OHS policies, procedures, and training at all times.
• Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries
• Report any personal, vehicle or traffic incident/ damage to the Team Leader or Operations Supervisor immediately.
• Drive in a responsible, lawful, and courteous manner.

Overall goals /Typical measures:

• Responsible driving record.
• Trucker responsible for not driving under influence of alcohol or drugs.
• C Track Reports

d) People Management:

Key Activities:

• This role has no direct reports or personnel authority. Nevertheless he/she can influence others to enable improvement and change within the organization.
• It is expected that the individual will work positively in a team environment

Overall goals / Typical measures:

• Positive attitude and team spirited.

2) Skills / Qualifications

Key Capabilities:

Customer Orientation: is focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.

Planning and Organizing: Sets clear and realistic goals and objectives and establishes a course of action and a sequence of steps to ensure objectives are met.

Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies, and procedures. Builds others' trust in own professionalism, integrity, expertise, and ability to achieve results.

Communication Skills : Provides both verbal and written information in a timely, clear, and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail: Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.

3) Experience:

Essential:

• Clean, open and current driver’s license in the relevant country with more than one year of driving experience
• Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly.
• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene.
• Good clear command of the English language
• Reasonable knowledge of local metro areas
• Ability to work in a variety of weather conditions with exposure to the elements.
• Excellent organisational skills, including ability to prioritise workload.
• Demonstrated exceptional customer service experience and focus.
• Knowledge of safe manual handling practices/OHS issues.
• Ability to effectively contribute as a team member as part of a busy team.
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Demonstrated ability to use initiative/judgement to solve job related issues.
• Demonstrated attention to detail.
• Demonstrated experience in following procedures.
• Sound educational background, with basic knowledge of the Service Industry

Desirable: Previous courier experience

Educational Qualifications: Bachelor's degree.

OUR OFFER:

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!