• Leads the end-to-end projects delivery 
• Define projects scope and announce releases 
• Negotiate priorities, scope, funding, and schedule
• Communicate delivery and team status 
• Share progress during governance meetings 
• Share significant RIDAs (risks, impediments, dependencies, and assumptions) with stakeholders
• Demonstrate to stakeholders the solution scope, business value, solution design, requirements, and identified risks. 
• Evaluate, analyze, and maintain systems requirements 
• Gathering, reviewing, and analyzing business/system requirements with project/product stakeholders and subject matter experts 
• Ensure that the product backlog is visible, transparent and clear. 
• Support developers and QC engineers by clarifying requirements or business concerns raised anytime within the development lifecycle. 
• Provide insight regarding solution workflow, consistency, and usability to guide the development and impact of the product for our customers 
• Develop and maintain a customer focused relationship with the stakeholders by collaboration, timely communication and responsiveness

Other Responsibilities:

• Coordinate with QC and QA departments to review outputs for production. 
• Providing application support to customers on site as required • Resolving escalated customer complaints without the need for team lead intervention 
• Maintain good professional relationships with counterparts of engineering and customer support departments. 
• Create a detailed business analysis, outlining problems, opportunities and solutions for a business 
• Write User Stories, Acceptance Criteria, BRDs and manage the solution features backlog 
• Perform detailed functional and non-functional solution requirements specifications. 
• Collaborate with the UX team to ensure UX design aligns completely with documented business requirements