- Investigates clients’ complaints and coordinates with the relevant departments as needed to provide timely and efficient feedback in accordance with complaints guidelines set by the Department.
- Provide exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to customers.
- Maintain a high standard of grammatically and factually correct responses, whilst also applying empathy and clarity.
- Guide and assist other team members, in case required, in achieving resolutions for difficult complaints including follow up on service standards until its finalization.
- Responsible of the complaints' filing and reports.
1-3 years of experience in customer service (preferred experience from insurance background)Bachelor's Degree in any relevant disciplineInsurance Experience in both life & P&CTime managementOrganizational skills