Company Description Maysan International Group is a leading hospitality company operating a portfolio of over 20 hotels in Mecca and Medina, ranging from five-star luxury properties to mid-range and budget hotels. The group is recognized for its high standards of service, comfortable accommodations, and world-class amenities. Its hotels are located in prime areas, offering guests convenient access to key religious and cultural destinations. Maysan International Group is committed to delivering consistent, guest-focused hospitality and creating welcoming experiences for visitors from around the world.
Role Description The Reservations Agent role is a full-time, on-site position based in Cairo, Egypt. The Reservations Agent will handle incoming reservation inquiries via phone, email, and online channels, ensuring accurate booking details and adherence to company policies and procedures. Daily tasks include confirming reservations, modifying bookings, managing cancellations, and providing information about room types, rates, and hotel services. The role also involves coordinating with hotel reception and operations teams to ensure smooth guest arrivals, maintaining up-to-date records in reservation systems, and following established phone etiquette and professional standards. The Reservations Agent will support guests by addressing questions, resolving issues, and delivering courteous, efficient customer service at all times.
Qualifications
- Bachelor's degree.
- 1–2 years of experience in hotel reservations or customer service is preferred.
- Good knowledge of reservation systems and booking procedures is required.
- Strong communication and customer service skills.
- Ability to handle booking inquiries, confirmations, modifications, and cancellations.
- Excellent attention to detail and organizational skills.
- Ability to work under pressure and handle multiple tasks.
- Must have an excellent command of English and Arabic.
- Knowledge of the Hajj & Umrah industry is an advantage.