Company Description Atheel CX, part of Atheel Holding established in 2016, is a customer experience solutions partner serving over 150 clients across 25 industries. The company operates regionally in the UAE, KSA, and Egypt, with multiple strategic delivery sites in Egypt, including major facilities in Abbassia, Maadi, and the Technology Park. With 5M+ monthly transactions, a 5K seat capacity, and a workforce of 20,000 employees, Atheel CX delivers scalable, multilingual services in more than 15 languages. The organization is recognized for its strong compliance and quality standards, holding certifications such as ISO 9001:2015, ISO 18295, ISO 10002:2018, ISO 27001, PCI DSS, ITIL 4 Foundation, ISO 45001:2018, and ISO 14001. Atheel CX focuses on elevating customer management operations and driving digital transformation for global partners.

Role Description This is a full-time, on-site role for a Sales and Marketing Representative based in Qesm El Maadi. The role involves identifying and qualifying sales opportunities, presenting solutions, and managing the sales cycle to meet revenue and growth targets. The representative will support marketing initiatives by participating in campaigns, promoting services, and gathering market insights to refine messaging and positioning. Daily responsibilities include building and maintaining relationships with prospects and existing clients, handling customer inquiries, and coordinating with internal teams to ensure a high-quality customer experience. The role also includes documenting activities in CRM tools, preparing reports on performance, and contributing to training and knowledge-sharing efforts within the team.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written interaction, active listening, and presentation abilities.
• Candidates should possess Customer Service skills, with a focus on empathy, problem-solving, and managing inquiries and escalations professionally.
• Candidates should possess Sales and Sales & Marketing skills, including lead generation, negotiation, closing deals, and supporting promotional activities.
• Candidates should possess Training-related skills, such as the ability to share knowledge, support onboarding, and contribute to continuous improvement of team performance.
• Additional beneficial qualifications include familiarity with CRM systems, basic digital marketing concepts, and data-driven decision-making.
• A bachelor’s degree in Business, Marketing, or a related field is preferred, along with prior experience in sales, marketing, or customer experience roles.
• Ability to work in a fast-paced, target-driven environment, with strong organizational skills and a collaborative, inclusive mindset.
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