ECC Knowledge Group is hiring a Sales Account Manager to join our Commercial Team in Nasr City, Cairo.

Job Summary

The Sales Account Manager will be responsible for managing and growing assigned customer accounts, understanding customer needs, generating new sales opportunities, and driving revenue through upselling and cross-selling.

The role will also focus on maintaining strong customer relationships, ensuring customer satisfaction, handling customer inquiries and concerns, and coordinating with internal teams to provide a smooth customer experience.

Key Responsibilities

• Manage relationships with new and existing customers throughout their customer journey.
• Understand customer needs and recommend suitable educational programs, products, and services.
• Generate new sales opportunities and convert qualified prospects into customers.
• Achieve assigned sales and revenue targets.
• Identify and drive upselling and cross-selling opportunities.
• Handle customer inquiries, complaints, and concerns professionally and in a timely manner.
• Follow up with customers to ensure their requirements are fulfilled.
• Maintain accurate and up-to-date customer and account information on CRM systems.
• Monitor customer satisfaction, pending requirements, and unresolved issues.
• Coordinate with Sales, Customer Service, Technical, Operations, Finance, and other relevant departments.
• Maintain strong, long-term relationships with customers.
• Prepare and maintain account-related reports and dashboards.
• Follow company policies, procedures, and customer handling standards.

Requirements

• Bachelor's degree in Business Administration, Education, or a related field.
• Minimum 2 years of experience in Sales and Customer Service in Education Sector.
• Experience in Account Management is preferred.
• Strong understanding of the sales cycle and customer engagement processes.
• Good understanding of upselling, cross-selling, and customer retention.
• Experience in the Education & Training sector is a must.
• Experience with the Egyptian or Gulf markets is a plus.
• Strong communication, negotiation, persuasion, and objection-handling skills.
• Strong customer relationship management and problem-solving skills.
• Target-oriented with strong follow-up and organizational skills.
• Proficiency in CRM systems.
• Good knowledge of MS Office.
• Experience with Odoo or Zoho is a plus.