Required duties: Answering customer calls professionally and responding to customer inquiries and complaints. Searching for required information using available resources. Processing and resolving customer complaints related to product sales for customer service issues. Providing customers with company services and product information. Following up on complex customer calls when necessary. Completing call notes and call reports as necessary and updating them in CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of feedback, inquiries, complaints, and actions taken. Managing, communicating, and coordinating with internal departments.
Additional Details
- Number of vacancies: 3
- Shift system: Morning and Evening