Collection Officer.Retail Collections Egypt.Credit Management Group

Jobs / Jobs For Faculty Of Law Graduates / Collection Officer.Retail Collections Egypt.Credit Management Group

On-site Full Time

mashreq -

Egypt , Cairo

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Job Details

Employment Full Time

Category Accounting, Finance & Banking

Industry Banking

- Target Achievement & Strategy
- Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions

- Develop effective collection strategies for different account segments.

- Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.

- Monitor attrition and shrinkage; implement retention and contingency plans.

- Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements

- Reporting & Analytics

- Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.

- Deliver regular operational reports, root cause analyses, and improvement plans.

- Compliance, Audit & Documentation

- Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.

- Process & Operational Excellence

- Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.

- Share knowledge and best practices with cross-functional teams.