Customer Service Representative

Location: Abbassia, Cairo, Egypt
Employment Type: Full-time
Work Model: On-site

Job Description

We are looking for motivated and customer-oriented Customer Service Representatives to join our team in Abbassia.

The ideal candidate will be responsible for handling customer inquiries, providing accurate information, resolving customer issues, and ensuring a positive customer experience while maintaining professional communication standards.

Key Responsibilities

- Handle customer inquiries through the assigned communication channels.
- Provide accurate information and assistance to customers.
- Resolve customer complaints and issues in a professional manner.
- Maintain a high level of customer satisfaction.
- Follow company policies, procedures, and quality standards.
- Document customer interactions and update the required systems.
- Escalate complex issues to the appropriate department when necessary.
- Achieve assigned performance and quality targets.

Qualifications

- Graduates are welcome to apply.
- English Level: B1 / B1+
- Good verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Ability to work effectively within a team.
- Ability to work under pressure and in a fast-paced environment.
- Flexibility to work on rotational shifts.

Benefits

- Salary: 13,000 EGP Net
- Paid Training Period
- Social Insurance
- Medical Insurance
- Career development opportunities.
- Supportive and professional work environment.

Working Conditions

- Work Location: Abbassia, Cairo
- Full-time position
- Rotational shifts