Operations Manager Experience in Restaurants industry from 10 to 12 Years

Job Description

Job Title: Operations Manager

Department: Operations

Section: Operations

Direct Supervisor (Job Title): Senior Management / General Manager

Work Location: Branch Managers, Supervisors, and Operational Teams

General Job Description:

Responsible for managing and overseeing operational activities across all restaurant branches, ensuring the achievement of sales and profitability targets, and maintaining compliance with quality, food safety, and customer service standards, while continuously enhancing staff efficiency and operational performance.

Duties and Responsibilities:

• Oversee daily operations across all branches and ensure smooth workflow.

• Monitor the performance of branch managers and supervisors to ensure targets are met.

• Track sales, costs, and profitability, and implement necessary corrective actions.

• Ensure adherence to the company’s approved operational policies and procedures.

• Monitor compliance with quality, food safety, and hygiene standards within branches.

• Monitor customer service levels and address operational issues and complaints.

• Conduct periodic and unannounced branch visits and evaluate performance.

• Monitor and work to improve Food Cost, Labor Cost, and Waste ratios.

• Monitor inventory and raw material availability, coordinating with relevant departments.

• Assess branch staffing needs and coordinate with the Human Resources Department.

• Provide support and guidance to branch managers to enhance their operational efficiency.

• Oversee maintenance and equipment repairs, ensuring prompt action is taken. • Prepare operational reports and submit them to the Operations Manager.

• Monitor the implementation of decisions and instructions issued by the Operations Manager and senior management.

• Participate in developing and implementing plans to improve branch performance.

• Monitor Key Performance Indicators (KPIs) related to branches and operational leadership.

• Perform the duties of the Operations Manager during their absence or upon their assignment.

Key Performance Indicators (KPIs):

• Achieve the growth rate specified by management.

• Achieve the approved operational profitability target.

• Adhere to the company’s approved food cost percentage.

• Adhere to the approved labor cost percentage.

Manager Signature: Human Resources Manager Signature:

Date: Date: