Key Responsibilities:

* Manage and maintain the company’s E-Commerce website and ensure smooth day-to-day operation.
* Receive and monitor online orders through the website.
* Process and follow up on orders from the moment they are placed until successful delivery.
* Coordinate with the relevant teams regarding order confirmation, preparation, dispatch, and delivery.
* Monitor order status and ensure that orders are handled within the required timelines.
* Follow up on cancelled, returned, delayed, or unsuccessful orders and take the necessary actions.
* Update and maintain product information, prices, descriptions, availability, and images on the website.
* Ensure that all products displayed online have accurate and updated information.
* Monitor website activity and identify any issues that may affect the customer’s purchasing experience.
* Handle and follow up on customer inquiries related to online orders, products, delivery, and payment.
* Coordinate with customer service, warehouse, logistics, and other relevant departments to ensure a smooth order fulfillment process.
* Prepare and maintain regular reports related to online orders, sales, cancellations, returns, and other E-Commerce activities.
* Monitor E-Commerce performance and highlight any issues, trends, or opportunities for improvement.

Requirements

Requirements:

* Bachelor’s degree in Business Administration, Marketing, E-Commerce, or any relevant field.
* 2+ years of hands-on experience in E-Commerce operations.
* Previous experience managing an E-Commerce website is required.
* Strong experience in online order management and order fulfillment.
* Good understanding of website administration and E-Commerce platforms.
* Experience working with product listings, pricing, inventory availability, and website content.