JOB PURPOSE

To oversee and direct the maintenance activities and standard operating procedures (SOPs) for escalators and elevators within the Cairo Metro Line 3. The role involves the enhancement of operation and maintenance tasks, ensuring compliance with safety, environmental, and technical standards by subcontractors. The primary objective is to maintain the reliability, safety, and optimal performance of all escalators and elevators, while supporting projects related to building facility management, capital investments, sustainability, and commercial ventures.

Profile

RESPONSIBILITIES/DUTIES

Technical Leadership & Expertise

• Provide technical guidance and support to engineers and technicians, ensuring efficient problem-solving and knowledge sharing.
• Lead the routine inspection and servicing of escalators and elevators, ensuring they function safely and efficiently.
• Conduct advanced diagnostics to identify complex issues and develop effective solutions.
• Standardize performance monitoring of escalators and elevators using predictive maintenance tools.
• Lead the handover process of assets to clients and warranty service providers.

Technical Analysis & Performance Optimization

• Conduct performance analysis and system simulations to enhance the efficiency and functionality of escalators and elevators.
• Diagnose the root causes of system failures and implement corrective actions to restore full system functionality.
• Contribute to the preparation and management of the maintenance budget, ensuring cost-effective service delivery.
• Provide regular asset condition assessments to anticipate and mitigate potential failures.

Team Supervision & Collaboration

• Supervise and guide the maintenance team and collaborate with other engineering disciplines and service providers.
• Coordinate maintenance activities with subcontractors and ensure effective team management.
• Collaborate closely with clients, engineers, contractors, and regulatory authorities to meet maintenance and project requirements.

Documentation & Reporting

• Prepare detailed technical documentation, including maintenance reports, design specifications, and user manuals.
• Maintain accurate records of maintenance logs, failures, and corrective actions for future reference and compliance.
• Oversee the spare parts strategy and track usage, ensuring efficient inventory management.

Training & Development

• Lead training programs for junior engineers and technicians on industry best practices and emerging technologies.
• Stay updated on advancements in escalator and elevator technology, as well as regulatory changes.

Emergency Response

• Respond promptly to service calls and resolve issues related to malfunctioning or out-of-service escalators and elevators.
• Ensure emergency response protocols, including passenger evacuation procedures, are well-established and adhered to.

Quality Assurance

• Implement and monitor quality control measures to ensure all maintenance tasks meet company standards and regulatory requirements.
• Continuously evaluate and enhance maintenance techniques to improve service delivery.

Safety

• Ensure adherence to safety regulations and industry standards for elevator and escalator maintenance.
• Implement and monitor safety protocols during maintenance operations to mitigate risk.
• Conduct regular safety inspections and checks on escalator and elevator systems.
• Ensure proper processes are in place for the safe evacuation of passengers during emergencies, such as elevator entrapments.
• Manage compliance with safety audits, collaborating with safety inspectors and regulatory bodies.
• Oversee and enforce safety practices within the maintenance teams and service providers.

Maximo

• Develop and implement preventive maintenance strategies for escalators and elevators to minimize downtime and maximize reliability.
• Oversee the effective use of Maximo or similar Enterprise Asset Management (EAM) software for maintenance tracking, planning, and execution.
• Review and analyze maintenance plans in alignment with asset conditions and service standards.
• Monitor and update spare parts inventory, ensuring necessary materials are available for maintenance activities.
• Ensure the proper documentation and tracking of maintenance logs, equipment failures, and corrective actions.
• Supervise the maintenance team s activities, ensuring that key performance indicators (KPIs) such as MTTR (Mean Time to Repair) and MTBF (Mean Time Between Failures) are met.
• Develop asset overhauling plans in accordance with technical standards and schedules.

Desired Candidate Profile

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
Qualifications: Bachelor s degree in Electrical, Mechanical, or Mechatronics Engineering. Fluent in English and Arabic, French is a plus.
Knowledge: Extensive knowledge of escalator and elevator maintenance, operational characteristics, and service programs. Strong understanding of safety principles related to escalator and elevator repair and maintenance. Familiarity with preventive maintenance techniques for escalators and elevators. Proficiency in using EAM software like Maximo for asset management and maintenance tracking. General understanding of railway systems (optional).
Experience: Minimum of 5-7 years in maintenance or project management, specifically related to escalators and elevators. Proven experience in change management and improving operational methods and quality.
DESIRED BEHAVIORS
Demonstrated ability to lead teams effectively, fostering an environment of collaboration and high performance. Exceptional team player, able to collaborate seamlessly across multiple departments and disciplines. Strong interpersonal communication skills, capable of engaging with all levels of staff and stakeholders. Proven ability to analyze complex issues and provide innovative solutions to challenges. Skilled at supervising teams in dynamic and fast-paced environments, ensuring optimal performance. Ability to think strategically and implement creative solutions that drive operational efficiency and innovation. Highly self-driven with a strong sense of enthusiasm, continuously seeking improvement opportunities. Proficient in making critical decisions and negotiating effectively to achieve optimal outcomes. Focus on continuous improvement, ensuring high standards of operational effectiveness. Ability to manage transitions in processes, technologies, or teams smoothly and effectively. Skilled at resolving conflicts within teams or between stakeholders to maintain productive working relationships. Competent in identifying and mitigating risks related to asset performance and safety standards. Ability to prioritize client needs and maintain strong relationships with clients, ensuring service excellence.