Order Management Specialist – Egypt Planners Location: New Cairo, Egypt Working Days: 5 days per week Weekend: Variable based on workload, with 2 days off per week in all cases. Requirements0–2 years of experience in Order Management, Customer Operations, Supply Chain, Logistics, or a similar role. FMCG industry experience is preferred. Very good English communication skills, both written and verbal. Strong stakeholder management, follow-up, and problem-solving skills. Ability to analyze data and prepare Power BI dashboards/reports. Strong Microsoft Excel skills; Power Query is a plus. SAP/ERP experience is a plus. Strong attention to detail, ownership, and ability to manage multiple priorities. Good communication and coordination skills with customers, sales, planning, logistics, and internal stakeholders. Scope of Work – Order Management – Egypt Planners (Distributors) Receive and process customer purchase orders. Perform truck sizing. Validate and correct orders, resolve issues, and communicate with the SO OM Analyst for order entry. Handle emergency orders. Provide customer and sales order status information where required. Manage issues arising from stock unavailability by coordinating with Planning, CBD Logistics, and other relevant teams, involving Customer Operations when customer alignment is required. Communicate final order changes internally with Sales Operations, Supply Planning, Logistics, Plants, etc., and externally with customers. Follow up on delivery incidents with Physical Distribution. Approve/reject customer returns and refusals and communicate approvals to the SO OM Analyst for related SD credit/debit notes. Develop an understanding of customer order patterns. Assign the correct reason codes for KPI root-cause analysis. Coordinate and support customer-related CSO and Sales Logistics projects internally and externally. Support the MDO CSO results and scorecard. Perform cut-report/cockpit root-cause analysis. Handle price claims. Analyze SAMBC/SOOS monthly data and support the identification of improvement actions.