Key Responsibilities:
· Full management of the lead lifecycle, from receiving and registration to distribution and follow-up through the CRM system.· Monitoring sales team performance and communication channels, tracking response times, and ensuring compliance with response-time standards and company policies.· Managing and reviewing quotations before sending them to customers, ensuring pricing and technical accuracy, compliance with company templates, and following up on their status until closure.· Managing and updating the CRM system, ensuring data accuracy, recording all activities, and monitoring team compliance.· Managing and tracking the sales pipeline and opportunities across all stages, ensuring continuous updates and defining a clear next action for each opportunity to prevent stagnation or neglect.· Coordinating with the marketing company, receiving leads, verifying their quality, providing feedback on lead quality, and reporting any recurring issues and underperforming campaigns.· Monitoring customer complaints, coordinating with relevant departments to resolve them, following up until closure, and ensuring all actions are documented.· Preparing and submitting the required reports periodically and on time, ensuring accuracy and completeness.
Requirements & Skills:
· Bachelor’s degree required, with 1–3 years of experience in Sales Operations, CRM Administration, Sales Support, or a related field.· Strong proficiency in CRM systems, Microsoft Excel, reporting tools, and data analysis, with the ability to maintain accuracy and attention to detail.· Excellent communication skills in Arabic and English, with strong coordination, follow-up, and collaboration abilities.· Strong analytical, problem-solving, leadership, organizational, and time management skills, with the ability to manage multiple priorities in a fast-paced environment.· Ability to handle confidential information professionally while maintaining high standards of accuracy and accountability.
For more info, please visit our website https://greenwell-eg.com/
How to Apply:
If you are passionate about sales operations, process optimization, and data-driven decision-making, and are looking to grow in a dynamic environment, we would love to hear from you.
Please send your CV to [Click to show email] with the job title “Sales Operations Specialist” in the subject line.