Strategic Client Partnership

• Serve as the primary strategic HR contact for an assigned portfolio of client accounts across varied industries

• Understand each client's business goals, culture, and organizational structure to tailor HR solutions accordingly

• Advise client leadership and line managers on HR best practices, organizational design, and workforce planning

• Build strong, credible relationships with client stakeholders to become a trusted advisor rather than a transactional service provider

Talent & Performance Management

• Guide clients on recruitment strategy, workforce planning, and headcount forecasting

• Support the design and rollout of performance management cycles, goal-setting, and appraisal processes

• Advise on career development, succession planning, and talent retention strategies

• Coach client managers on handling performance issues, feedback conversations, and employee development

Employee Relations & Compliance

• Partner with the Personnel/Government Relations team to ensure client HR practices comply with Egyptian Labor Law and Social Insurance regulations

• Advise clients on disciplinary actions, grievance handling, and termination processes to mitigate legal risk

• Investigate and help resolve complex employee relations issues and workplace conflicts

• Monitor engagement levels and proactively flag retention risks or organizational concerns to clients

HR Policy & Process Advisory

• Support clients in developing or refining HR policies, employee handbooks, and organizational procedures

• Ensure consistent application of HR policies across client organizations while accommodating client-specific needs

• Identify opportunities to introduce or improve HR processes, tools, and systems for client accounts

• Keep clients informed of changes in labor law or market practice that may affect their HR policies

Cross-Functional Coordination

• Collaborate with Personnel Management and Payroll teams to deliver an integrated HR service to each client

• Coordinate with internal teams to ensure smooth execution of onboarding, offboarding, and organizational changes

• Prepare and present periodic HR metrics, dashboards, and account review reports to clients and internal management

• Support client account expansion by identifying additional HR service needs and escalating to the Leadership team for business development

Requirements

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field; HR certification is a plus

• 5–8+ years of progressive HR generalist or HRBP experience, ideally including exposure to multiple clients or business units

• Solid understanding of Egyptian Labor Law and HR best practices; consulting or outsourcing industry experience is preferred

• Proven ability to manage multiple stakeholders and competing priorities across different client accounts

• Excellent Arabic and English communication and presentation skills

Key Competencies

• Consultative mindset and relationship management

• Strategic thinking balanced with hands-on execution

• Strong influencing, coaching, and negotiation skills

• Adaptability across diverse client cultures and industries

• Discretion and sound judgment in handling confidential and sensitive matters