We're Hiring on Behalf of Amazon | BIM360/ACC Support Consultant As an outsourcing partner supporting Amazon, we are currently hiring a BIM360/ACC Support Consultant to join Amazon's Construction Technology team. This is an exciting opportunity to provide technical support, platform administration, user management, project setup, and training across Autodesk BIM360/ACC, while working closely with construction teams, project stakeholders, and internal technology teams to ensure smooth platform adoption and efficient project delivery.
Key Responsibilities Provide end-to-end BIM360/ACC technical support, troubleshooting, and issue resolution. Manage user accounts, roles, permissions, project access, and onboarding. Configure projects, templates, folder structures, workflows, checklists, and project settings. Support major BIM360/ACC modules including Document Management, Project Management, Design Collaboration, Model Coordination, Field Management, and Project Admin. Analyze technical issues, identify root causes, document solutions, and escalate complex cases when required. Conduct BIM Essentials and Project Admin training and create user guides, documentation, and training materials. Work closely with construction managers, project teams, operations engineering, and regional BIM Technology teams. Develop and maintain SOPs, best practices, and knowledge-base documentation. Track support tickets, SLA performance, platform usage, and adoption metrics. Identify opportunities for process improvement, automation, and efficiency gains.
???? Requirements2+ years of experience in customer support, technical support, or a similar role, preferably within construction technology or Saa S. Strong hands-on experience with Autodesk BIM360/ACC. Experience with remote troubleshooting and ticketing/case management systems. Strong knowledge of Excel, including Pivot Tables, Power Pivot, and data analysis. Knowledge of CSV and XML data formats. Excellent written and verbal English communication skills. Strong analytical and problem-solving abilities. Ability to explain technical concepts clearly to non-technical users. Strong customer-service mindset with patience and professionalism. Ability to work independently and adapt existing solutions to new scenarios.
⭐ Nice to Have Knowledge of ISO 19650 and BIM standards. Experience with bulk user management and scripting/automation. Familiarity with APIs and system integrations. Knowledge of project management methodologies and construction delivery processes. Additional languages such as Spanish, French, or German.
???? Tools Autodesk ACC | BIM360 | Excel | CSV | XML | AI???? Experience: 2+ years ???? Technical Assessment: No ???? Priority: High Interested? Apply now and take the next step in your career supporting Amazon's global construction technology operations.