Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards. Maintain clear and effective communication between Reservations, Front Office and key hotel departments. Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion. Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson. Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required. Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance. Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies. Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required. Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements. Undertake other duties as directed by the Reservations Manager or senior leadership team.

Desired Candidate Profile

Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred. Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment. Confident communicator with the ability to liaate effectively with Front Office, Revenue, Sales and other key stakeholders with Opera PMS. Guest-focused mindset with a strong attention to detail and commitment to service excellence. Commercially minded, with the ability to identify upselling opportunities and support revenue performance. Organised and adaptable, able to manage competing priorities in a fast-paced environment. Natural team leader who enjoys coaching, supporting and developing team members. High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes.