Job duties: supervise the daily withdrawal process of sales-related complaints, ensuring effective distribution and timely resolution. monitor the team in closing complaints to ensure meeting the daily and monthly target of complaints within the targeted time. address issues received via the company's email (Contact-Us) and follow up with customers to ensure resolution within the specified time. follow up on escalated complaints, identify available options to resolve complaints, negotiate suitable solutions with customers and other departments within the company to ensure customer issue resolution and raise the customer satisfaction index. prepare reports on received complaints, agreed solutions, identify recurring issues, and any trends appearing in customer complaints; a meeting is held and the department head is notified monthly, with suggestions on ways to solve problems to reduce recurrence of complaints. monitor a sample of calls to ensure the complaints officer communicates with the customer in a courteous manner and follows the correct and necessary methods to improve and enhance the customer experience.
Additional details
- Number of vacancies: 3
- Shift system: Morning only
- Benefits: Health insurance, Social insurance