We are looking for a Customer Service Associate to join our team on a 4-month fixed-term contract. In this role, you will be responsible for delivering a high-quality customer experience by handling customer inquiries, resolving issues, and providing accurate and timely support. This is an onsite position based in Maadi, Cairo, with a fixed contract duration of four months.

Key Responsibilities

• Handle inbound customer calls in a professional, courteous, and timely manner.
• Assist customers with inquiries, account-related requests, orders, and general support.
• Identify customer needs and provide accurate information and appropriate solutions.
• Resolve customer issues on the first contact whenever possible, escalating complex cases when required.
• Accurately document customer interactions and update records in the relevant systems.
• Meet quality, productivity, and customer satisfaction (CSAT) targets.
• Follow company policies, processes, and compliance requirements during all customer interactions.
• Maintain a positive, empathetic, and professional attitude when dealing with customers.
• Work collaboratively with team members and other departments to ensure timely issue resolution.
• Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.

Desired Candidate Profile

• Minimum 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities.
• Tech-savvy with the ability to navigate multiple systems.
• Customer-first mindset with a passion for service excellence.
• Flexibility to work shifts, including evenings, weekends, and public holidays.