Company Description Xuru Stays is a hybrid hospitality operator offering professionally managed apartment-style rentals with hotel-like services for tourists and corporate guests. Founded by a successful Airbnb host and a former Airbnb employee, the company focuses on unlocking Egypt’s short-term rental potential and delivering standardized, high-quality residential accommodation. By connecting property owners with growing demand for short-stay, well-located apartments, Xuru Stays enables higher returns and sustainable profitability. Supported by an advanced technology stack, the company optimizes operations while maintaining strong occupancy and guest satisfaction. This growth-focused environment provides hospitality professionals with opportunities to develop and advance their careers. Role Description The Guest Relations Specialist is a full-time, on-site role based in Cairo. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth, pleasant experience throughout each stay. Day-to-day tasks include handling guest inquiries and requests, resolving concerns, coordinating with housekeeping and maintenance teams, and maintaining accurate guest records. The Guest Relations Specialist will also provide information about local attractions and services, promote Xuru Stays offerings, and support upselling opportunities where appropriate. The role requires consistent on-site presence, professional communication, and a strong focus on hospitality, service quality, and guest satisfaction. Qualifications Strong Guest Relations and Customer Experience skills, with a focus on warm, professional interactions and service recovery when needed. Proven Customer Service and Communication abilities, including clear verbal and written communication in English; Arabic proficiency is an advantage. Sales skills and comfort with upselling or cross-selling services that enhance the guest experience. Previous experience in hospitality, hotels, serviced apartments, or short-term rentals is highly beneficial. Ability to work on-site in Cairo, including weekends or shifts as required by business needs. Excellent problem-solving, time management, and organizational skills, with attention to detail in documentation and guest follow-up. Confidence using property management systems and common office software; familiarity with hospitality technology platforms is a plus. Diploma or bachelor’s degree in Hospitality Management, Business, Tourism, or a related field preferred, or equivalent practical experience.