Job description

Think insurance is boring? Think again.
Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance. 
Trufla is leading a digital revolution that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices. 
It’s our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities.
Main Benefits:

• Competitive Salary
• Health Insurance
• Gym Membership
• Flexible Working Hours
• Continuing Education Opportunities
• Work from home
• Team Building Activities
• Milestone celebrations – work anniversaries, birthday celebrations, etc.

• Serve as the escalation point for complex technical issues that go beyond Tier 1 support
• Perform onsite and remote diagnosis, analysis, and resolution of workstation, hardware, software, and network problems
• Install, configure, test, maintain, and monitor end-user workstations, peripherals, and telephony equipment
• Accurately document all hardware/software issues, resolutions, and asset changes
• Liaise with third-party vendors and support teams as needed for issue resolution

• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
• Manage user accounts, groups, licenses, and policies in Microsoft Entra ID (Azure AD)
• Support endpoint management and compliance using Microsoft Intune — device enrollment, configuration profiles, compliance policies, and app deployment
• Maintain asset records and device lifecycle tracking in Snipe-IT
• Support and maintain OpenVPN and remote access configurations for staff
• Assist in managing cloud infrastructure components and connectivity (AWS, GCP, or Azure as applicable)
• Contribute to the maintenance of network infrastructure including switches, routers, and firewalls

• Apply and enforce endpoint security standards, access control policies, and data handling procedures
• Collaborate with the Country Manager on the implementation of SOC 2 compliance controls
• Monitor systems for security events, anomalies, and vulnerabilities; escalate findings appropriately
• Assist in executing and following up on penetration testing activities
• Contribute to security awareness efforts and internal training delivery
• Maintain familiarity with security frameworks including SOC 2, ISO 27001, and CIS Controls

• Maintain up-to-date IT documentation including runbooks, knowledge base articles, and configuration records
• Mentor junior IT team members and contribute to their technical growth
• Participate in the on-call rotation for after-hours and weekend critical support
• Assist in handling MAC (move, add, change) requests submitted by line managers

• College diploma or university degree in Computer Science, Information Technology, or a related field
• 3–5 years of hands-on experience in an IT support or systems administration role
• Proficient in Microsoft 365 administration — Exchange Online, Teams, SharePoint, Entra ID, Intune
• Experience with endpoint management tools (Microsoft Intune, Snipe-IT, or equivalent)
• Working knowledge of VPN technologies (OpenVPN or similar)
• Familiarity with cloud platforms such as AWS or GCP (basic administration and access management)
• Understanding of IT security fundamentals and exposure to compliance frameworks (SOC 2, ISO 27001, CIS Controls)
• Sound knowledge of PC hardware, networking concepts, and mobile device management
• Experience with ticketing systems and ITSM processes
• Able to read and understand technical manuals, procedural documentation, and OEM guides

• Technically strong and self-sufficient — can troubleshoot and resolve complex issues independently
• Clear and professional communicator in English, both written and verbal
• Team player who actively supports colleagues and contributes to shared goals
• Proactive and organized — identifies problems before they escalate
• Reliable and accountable with a high attention to detail
• Adaptable in a fast-paced environment with shifting priorities
• Curious and self-driven — stays current on relevant technologies and best practices

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals
• Occasional lifting and transporting of moderately heavy objects such as computers and peripherals
• Availability for periodic on-call after-hours support