Key Responsibilities:
Manage and maintain relationships with assigned key accounts and customers through the whole cycle from ordering till reception of the final products Act as the primary point of contact for customer inquiries, requests, and issue resolution by dealing with customers over the phone or via e-mail. Monitor customer orders, deliveries, and inventory availability to ensure smooth operations. Coordinate with internal departments such as Planning, Production and Logistics to meet customer requirements. Responsible for the whole cycle of any clients’ order Maintaining compliance with policies and procedures. Offering excellent customer service. Displaying extensive product knowledge. Promoting the vision of the organization. Conducting quality assurance surveys with customers and reporting findings to the staff. Handling customer complaints brought to your attention. Conducting regular training sessions with the team. Motivating the team to perform at their best.
Academic & professional qualifications:
Bachelor’s degree in business administration, Supply Chain or any other relevant field.
Experience:
1-3 years of experience, preferably in the FMCG industry. Proven customer support experience or experience as a client service representative.