Key Responsibilities:Troubleshoot desktops, laptops, printers, mobile devices, and peripherals across Windows, mac OS, and Linux platforms. Provision, deprovision, and replace corporate devices following established processes. Provide day-to-day technical support to end users and coordinate with Level 2 support teams for advanced troubleshooting. Perform basic installation, maintenance, and troubleshooting of office infrastructure services including printing, connectivity, voice, and platform services. Install, test, and support network devices such as switches, routers, access points, firewalls, NAC, DNS, and out-of-band equipment. Troubleshoot Wi-Fi and LAN connectivity issues. Support smart office technologies including digital signage, smart sensors, and smart metering solutions. Assist with PABX-related tasks in coordination with remote support teams. Receive, install, test, and troubleshoot printers, AV equipment, and workplace monitors. Provide onsite assistance during scheduled maintenance activities and critical escalations. Coordinate with vendors and third-party service providers for equipment repairs and replacements. Maintain accurate incident documentation and contribute to knowledge-sharing initiatives. Escort authorized third-party providers to data rooms and secure technical areas. Support internal and external audits, compliance activities, and SOX requirements.???? Required Skills:✅ Desktop & Laptop Support✅ Network Troubleshooting (LAN/Wi-Fi)✅ Hardware Deployment & Asset Management✅ Office Infrastructure Support✅ AV & Print Services Support✅ Vendor Coordination✅ Incident Management & Documentation✅ Customer Service & Communication Skills