Job Description

Roles & Responsibilities

As part of our team you will report to our Manager in IT Operations.

Responsibilities:

• Mount and install switches in the IDF and patching the stations.

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.

• Make necessary independent decisions to correct errors or discrepancies in trouble tickets.

• Complete all assigned, mandatory training within the timeframe provided

• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Qualifications:

• 1+ year of experience working in a call center

• CCNA, MCSA, SCCM, BigFix Certifications

• Fluency in English

• A bachelor's degree in Information Technology, Computer Science, or a related field is a must

• Complete all assigned, mandatory training within the timeframe provided

• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports