Company Description Exception Patissier, a division of Bakers Food Industries, is a leading name in Egypt's pastry and bakery industry. Established in 2009, the company has grown to 43 branches across Cairo and Giza, offering a wide range of desserts, bakery items, Italian pizzas, pies, and oriental pastries. Exception Patissier also operates a café chain specializing in coffee, drinks, sweets, and snacks, with 12 branches to date. Driven by a focus on customer satisfaction, employee happiness, and team spirit, the company is committed to delivering high-quality products and exceptional service through both in-store and online channels. Exception Patissier aims to expand its branch network to 50 locations by 2026. Main Purpose To manage the company's e-commerce platform and CRM initiatives, focusing on optimizing the user experience, driving sales, and fostering customer loyalty.
This is a full-time, on-site role for an E-commerce Specialist based in Egypt. The E-commerce Specialist will be responsible for managing online sales channels, maintaining website performance, analyzing digital sales data, and optimizing e-commerce strategies. Key responsibilities include providing excellent online customer service, ensuring efficient execution of orders, collaborating with cross-functional teams to meet sales goals, and identifying new areas for growth in the digital market. TASKS● Manages landing pages, product bundles, and promotional offers.● Runs the "Exception Stars" loyalty program and manages customer segmentation and lifecycle flows.● Oversees customer communication journeys, including SMS and push notifications.● Conducts UX/A/B tests and manages app/web merchandising.● Ensures deliverability and manages promotional operations.

Qualifications Proficiency in E-Commerce operations and managing online sales platforms Strong Analytical Skills to assess digital performance and identify opportunities for improvement Excellent Customer Service and Communication skills to ensure customer satisfaction and effective collaboration Experience in Sales strategies and achieving online revenue goals Organizational and time-management abilities to handle multiple responsibilities efficiently Familiarity with digital marketing and online advertising is a plus Bachelor’s degree in Business, Marketing, E-commerce, or related fields