Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. With years of expertise, ETISAL provides customized, innovative solutions tailored to meet the unique needs of its clients, helping them focus on their core businesses. The company is committed to delivering high-quality, value-driven services while integrating industry best practices and state-of-the-art technology. At ETISAL International, we prioritize enhancing customer experiences, ensuring operational excellence, and fostering strong partnerships.
Role Description This is a full-time on-site role for an English Back Office Agent (Voice & Non-Voice) based in Cairo, Egypt. The role involves handling back-office tasks including data processing, responding to emails, and managing customer information. Responsibilities also include assisting with customer service in both voice and non-voice capacities, providing accurate and timely resolutions to customer inquiries, and maintaining up-to-date records and documentation. The role requires a high level of professionalism, attention to detail, and strong communication skills.
Qualifications Proficiency in English communication, including written and verbal skills Experience in customer service, with a focus on both voice and non-voice support Strong organizational skills and attention to detail to handle data processing and documentation Proficiency in using office productivity tools and software such as Microsoft Office or similar applications Ability to work collaboratively in a team-oriented environment Problem-solving skills to address customer inquiries effectively Bachelor's degree or equivalent qualification is a plus Prior experience in a BPO or customer support environment is an advantage