Job description Job description
Ensure processing of warranty complaints. Ensure reports and documentation are prepared. Ensure that customer warranty requirements are available and understood. Ensure series claims are handled. Determine the warranty claims that are valid for others and the invalid ones. Direct the workshop to complete the required procedures from the factory to complete the claim. Determine priorities of claims submission, follow up on their status and finalize them for customers. Cooperate with the reception and the workshop to work on the warranty claims correctly in terms of content and complete all required data. Direct the reception and the workshop to the optimum procedures of reporting warranty cases to avoid declining of the claim. Update the reception and the workshop with any updates or recommendations announced by any brand regarding warranty procedures. Responsible for keeping and archiving all documents related to warranty cases and tolerance rates. Responsible for warranty-related spare parts in cooperation with the storekeeper. Responsible for following up on warranty cases and any required corrections to address any issues. Responsible for responding to any warranty complaints. Job Requirements Bachelor's degree in Engineering or relevant major. Previous experience in same position not less than 2 year is a must. Strong numerical analysis skills and training required. Solid interpersonal verbal and written communication skills required. Ability to work in a team