We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.

Job Responsibilities:

Oversee daily e-store operations, including product listings, pricing, inventory, and order management Recommend and execute strategies to increase sales and enhance customer experience and e-store sales Track stock levels and collaborate with supply chain and warehouse teams Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues Manage order processing, payments, and on-time deliveries Handle customer inquiries across multiple channels (email, chat, phone, social media) Collaborate with logistics and marketing teams to ensure seamless service delivery Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports

Requirements

Minimum Qualifications:

Bachelor's degree in business administration or equivalent Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing Strong customer service background with proven experience in remote client communication Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, Woo Commerce, Magento, or similar Excellent organizational, multitasking, and communication skills Ability to perform under pressure and manage multiple responsibilities effectively

Required Skills:

Active listening Excellent follow-up and short-hand typing skills Time Management skills. Very good communication skills (oral & written), and ability to work well in a team. Patient, friendly, tactful and well presented. Good computer skills (MS. Office, Excel) Excellent Arabic and English skills (Written & spoken)