Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East regions. With years of experience and expertise in customer service, we provide high-value, tailor-made, and innovative outsourcing solutions to meet the unique needs of our partners. Dedicated to supporting businesses in focusing on their core operations, we ensure quality-driven services through global reach and a strong understanding of diverse cultures. Our company is committed to excellence, transparency, and integrity, aiming to exceed client expectations by implementing cutting-edge practices and technologies.

Role Description

This is a full-time, on-site role for an English Technical Support Representative in a Chat Account. The position is based in Cairo and involves providing high-quality customer service support through English chat communication. Responsibilities include addressing customer inquiries, resolving technical issues, assisting with service-related concerns, and ensuring customer satisfaction. The role also involves maintaining professionalism and delivering prompt and accurate responses to enhance the customer experience.

Qualifications

Technical Support Agents (Non-Voice)
Location: Maadi

Shifts: Rotational (latest shift ends at 10 PM)
Days Off
Salary: 11,000 – 14,000 EGP (based on English level)

Benefits:
• Transportation provided
• Fully paid training
• Attendance allowance

Requirements:
Fluent English B2
Graduates ( from technical colleges )
No experience needed