Company Description Premium Card operates under the brand name of Premium International for Financial Services, an entity authorized and monitored by the Financial Regulatory Authority. The organization is licensed to provide consumer finance services under license number 15, issued on November 15, 2020. Premium Card is committed to offering exceptional financial solutions to meet the diverse needs of its clients. The company prides itself on delivering innovative and customer-focused financial services in compliance with regulatory standards.
Job Description:Customer Service & Call Handling* Handle inbound customer calls on financial products, accounts, and transactions.* Provide accurate, timely support and recommend suitable solutions or digital channels.* Ensure proper customer authentication, data privacy, and clear communication.
Quality & Compliance* Adhere to KYC, AML, data privacy, and approved call scripts.* Identify and report fraud or suspicious activity.* Accurately document interactions in the CRM.* Meet KPIs (AHT, CSAT) and support team service targets.* Collaborate with supervisors and team to improve processes and performance.
Qualifications:* Bachelor’s degree in Business, Finance, or related field.* Minimum 2 years’ experience in financial services call center/customer service.* Good English proficiency.
Skills:* CRM proficiency.* Strong communication and problem-solving skills.* Detail-oriented with high compliance awareness.* Willing to work rotational shifts, including weekends/holidays.