Company Description NEXperience is a CX innovation company revolutionizing how global brands connect with their customers. By combining expert talent, advanced AI technologies, and deep industry expertise, NEXperience offers scalable solutions in customer support, digital sales, and back-office operations. Companies rely on NEXperience for cost-effective and compliant services, offering up to a 40% reduction in costs. Operating from Egypt with a global reach, NEXperience supports a variety of industries including healthcare, tech, education, and e-commerce. With 24/7 operations, NEXperience ensures the delivery of world-class quality tailored to client needs.
Role Description This is a full-time on-site role located in Cairo for a French-speaking Call Center Representative. The role involves delivering exceptional customer support in French, addressing customer inquiries, resolving issues, and maintaining positive customer relationships. Daily tasks include handling inbound and outbound calls, providing information about products or services, and documenting customer interactions accurately. The representative will ensure customer satisfaction by delivering prompt and professional assistance.
Qualifications Fluent in French, both written and spoken, with excellent communication skills Experience in customer support, call center operations, or a similar role Strong problem-solving and conflict-resolution skills Basic computer proficiency and familiarity with CRM systems Ability to multitask and prioritize tasks effectively in a fast-paced environment Exceptional interpersonal skills and a customer-first attitude High school diploma or equivalent; additional certifications in customer service are a plus Flexibility to work various shifts, including weekends and public holidays