Company Description RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services. Operating since 2001, RAYA CX has established itself as a trusted partner for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company offers comprehensive business process outsourcing solutions powered by advanced technology, reliable strategies, and innovation. With a focus on delivering exceptional services, RAYA CX operates from competitive and highly skilled labor markets to meet client needs across industries.
Role Description This is a full-time, on-site role for a Customer Service Agent B1, based in Qesm El Maadi. The Customer Service Agent will manage daily interactions with customers, provide effective and professional support, and address inquiries or concerns to ensure a high level of customer satisfaction. Responsibilities include handling customer communications, delivering assistance efficiently, resolving issues, and maintaining a positive customer experience.
Qualifications Experience with Customer Service, Customer Support, and ensuring Customer Satisfaction Proficiency in managing and enhancing Customer Experience Strong communication skills and the ability to engage with individuals professionally Problem-solving attitude and ability to work in a team-oriented environment Familiarity with customer relationship management (CRM) tools is a plus Fluent in English; additional language skills are an advantage Ability to work on-site in Qesm El Maadi