Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, dedicated to delivering high value-based, distinct, and innovative BPO services tailored to meet the unique needs of its clients. The company focuses on helping businesses streamline their operations, enabling them to concentrate on their core activities and better serve their customers. With global coverage and sensitivity to cultural diversity, ETISAL integrates industry best practices and state-of-the-art technologies to deliver exceptional service. Committed to quality, flexibility, integrity, and exceeding client expectations, ETISAL values human capital and strives to enhance management and operational standards continuously.

Role Description

This is a full-time, on-site role for a Back Office (Chat & Calls) English Account Representative located in Cairo. Responsibilities include managing back office operations efficiently, handling customer inquiries through chat and calls, providing exceptional customer service, and supporting operational tasks like data entry. The role requires clear communication and professional interaction with clients, ensuring that their needs are met in a timely and satisfactory manner. Collaboration with internal teams may also be required to ensure service delivery and client satisfaction.

Qualifications

Back Office – Chat & Calls
Net Salary: 17,000 EGP | Immediate Hiring

• English: B2 / Gradua-tes
• Rotational shifts + 2 days off
• Social & medical insurance

Location/Abassia