Company Description
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Role Description
This is a full-time, on-site role located in Cairo, Egypt for a Launching Account Technical Support Representative. The role involves providing high-quality customer support to ensure customer satisfaction, resolving technical issues through troubleshooting, and assisting clients with any account-related concerns. The successful candidate will work closely with the team to deliver solutions efficiently while maintaining a positive customer experience.
Qualifications
Strong skills in Customer Support and Customer Satisfaction to address client inquiries professionally and promptly Proficiency in Technical Support and Troubleshooting to resolve technical issues effectively Solid Analytical Skills for diagnosing problems and identifying appropriate solutions Excellent communication and interpersonal skills to interact with customers clearly and empathetically Ability to work collaboratively within a team environment and under minimal supervision Work experience in a technical support or customer service role is advantageous Bachelor's degree or equivalent education in IT, Communications, or a related field is preferred