About the Role
Teleperformance Egypt is hiring motivated, customer-focused English speakers to join our Customer Service and Travel Advisory teams. In this role, you will support customers for global brands, provide accurate information, resolve inquiries efficiently, and deliver a seamless service experience. This position offers strong development opportunities within a leading multinational organization recognized for operational excellence.
Key Responsibilities
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner• Assist customers with travel-related questions, bookings, modifications, and service requests• Identify customer needs and provide accurate solutions to ensure customer satisfaction• Follow company processes, compliance guidelines, and quality standards• Document interactions and maintain accurate customer records in the internal system• Collaborate with team leaders to improve service delivery and meet performance KPIs• Handle customer concerns with empathy, clarity, and problem-solving skills• Deliver a positive brand experience for international clients
Required Skills & Qualifications
• English proficiency level B1–C1• Strong communication and active listening skills• Ability to work rotational shifts• Problem-solving mindset with attention to detail• Customer-oriented attitude and a willingness to learn• Ability to handle fast-paced environments• Basic computer literacy and ability to navigate multiple systems
Compensation & Benefits
• Up to 18,700 EGP net salary• KPIs paid in Euro equivalent• Social & medical insurance• Structured career path and promotion opportunities• International transfer opportunities• Transportation provided• Unlimited performance bonuses• Paid training program• Two days off weekly• Gym access• Exclusive retail discounts• VPN line provided
Why Join Teleperformance?
Teleperformance is a global leader in customer experience management, operating in over 90 countries and serving the world’s largest brands. Employees consistently highlight its training quality, career growth path, and supportive work culture — as reflected in public testimonials on major career platforms and Teleperformance’s official global career site.
If you’re passionate about helping customers and want to build a long-term career with an international organization, we encourage you to apply.