- Manage a large volume of inbound and outbound emails, and chats with knowledge and efficiency
- Identify customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
- Build expert, dynamic knowledge of the company’s products and services
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Maintain daily recordings and documentation of issues and resolutions in a database for executive management teams to review
Strong communication skills, including active listening and clear articulationAbility to solve problems, alleviate conflicts, and escalate tactfullyAbility to multitask, manage time, and prioritizeAbility to work individually and as a team memberBachelor degree