Online shopping Italian Chat account non-voice
- Customer Assistance: Respond to customer inquiries in Italian through chat platforms, addressing questions, troubleshooting issues, and providing solutions promptly and accurately
- Problem Solving: Help customers resolve technical or service-related problems efficiently, ensuring a positive customer experience.
- Multitasking: Handle multiple chat conversations simultaneously while maintaining high-quality responses.
- Documentation: Record customer interactions and solutions provided for future reference and quality assurance.
- Team Collaboration: Work closely with team leaders and other departments to ensure customer satisfaction and meet performance targets.
- Language Proficiency: Communicate fluently in Italian, with additional knowledge of English or other languages often being a plus.
Advanced Italian proficiency levelFlexibility to work rotational morning and night shifts (first shift ends at 7PM, last shift ends at 10PM)Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyAt Least having a high school diploma If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!