• Daily input in follow up sheet the situation of each sales order with coordination with sales and logistic team 
• Insure that documentation is completed and submitted on time
• Daily review the situation of shipment through the online business site to ensure the ATD &ATA of shipment
• Sending arrival notification to client with arrangement with sales team
• Address any quality or commercial related claims
• Follow up the nonpaid shipment with coordination with sales and accounting team

- Ensure that the quality specifications required by the customer are met in terms of (grade , Weights, sizes, and division required by the customer,  the number of pallets for each size , the correct stickers and the data logger) with  coordination with sales team.

• Ensure the packaging required by the customer and the type of brand
• Follow up any claims with pack house station
• For EU shipments  (Ensure that there is a proper MRL that met the   EU standards ).(ensure that clear stamp on all pallets exist ).
• For East Asia shipments (ensure the existence of precooling for all shipments ) 
• In the event that there is a customer representative or examiner, only the customer service representative will be deal with.
• Receive any visits from existing or new customers with arrangement with sales departments