Job Profile Overview:
The Account Manager at Taskeen is a pivotal role that involves managing and supporting our franchise owners. This position requires a multifaceted individual who can handle a wide range of responsibilities, from developer relations to talent acquisition, and from finance to IT. The ideal candidate will be adept at problem-solving, possess excellent communication skills, and have a strong understanding of business operations. Additionally, the Account Manager will play a key role in acquiring new business opportunities and expanding our franchise network.
Job Responsibilities:
Franchise Owner Support:Provide comprehensive support to franchise owners, addressing their needs in various departments such as Developer Relations, Talent Acquisition, HR Operations, Finance, IT, Facilities, Campaigns, Nawy Now, Resale, Generic lists, Collections/Incentives, CRM Training and on-boarding, and Dashboards reviewServe as the primary point of contact for franchise owners, ensuring their concerns are addressed promptly and effectivelyBusiness Development:Identify and pursue new business opportunitiesContribute to the acquisition of new franchises, working closely with the sales and marketing teamsProblem-Solving:Troubleshoot and resolve issues related to CRM technical problems, generic lists, and dashboard reviewsCollaborate with internal teams to ensure franchise owners receive the necessary support and resourcesTraining and On-boarding:- Conduct CRM training sessions for franchise owners and their staff
- Assist with the on-boarding process for new franchise owners, ensuring they are equipped to manage their businesses effectively
- Performance Monitoring:
- Monitor franchise performance and provide insights to improve business operations
- Review dashboards and financial reports to identify areas for growth and improvement
Requirements
- Bachelor's degree in Business Administration, Management, or a related field
- Minimum of 3+ years of experience in account management, franchise support, or a similar role
- Proven track record of successful business development and/or relationship management
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage multiple projects simultaneously
- Customer-oriented with a commitment to providing exceptional service
- Results-driven with a focus on achieving business objectives
- Adaptable and able to work in a fast-paced, dynamic environment