The Egyptian Cultural Center (ECC) one of the leading business education organizations in the MENA region, specialized in MBA & DBA are looking for Customer Care Advisor hero to introduce our products to the Egyptian education market, having past experience in selling educational programs will help you achieve your mission.

• Communicate with customers via phone, email, or letter, etc….
• Managing incoming calls and customer service inquiries.
• Greet customers warmly and ascertain problem or reason for calling.
• Generating sales leads that develop into our customer list.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools and providing advice on purchasing products or services
• Assist with placement of orders, refunds, or exchanges.
• Meet personal/customer service team company targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Act as an account manager to our clients.
• Take the extra mile to engage customers and Attempt to persuade customers to reconsider cancellation.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.