- Collect, analyze, and interpret customer service data to generate insightful reports.
- Develop and maintain dashboards to track key performance indicators (KPIs) for customer service metrics.
- Collaborate with customer service teams to identify data needs and reporting requirements.
- Prepare regular and ad-hoc reports on customer service performance, trends, and areas for improvement.
- Present findings and recommendations to management to support data-driven decision-making.
- Identify opportunities for process improvements based on data analysis.
- Monitor customer feedback and satisfaction metrics to enhance service quality.
- Stay updated on industry trends and best practices in data reporting and customer service analytics.
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Bachelor Degree in any relevant. Proven experience in data reporting, analysis, or customer service role.Relationship buildingAnalytical Skills.CommunicationProblem-solvingAttention to detailMultitaskingConflict resolutionUpper Intermediate English levelProficiency in Microsoft applications