- Respond to customer inquiries and technical questions related to electrical engineering products and systems.
- Diagnose and resolve technical issues through phone, email, or remote assistance.
- Provide guidance and recommendations on product usage, installation, and troubleshooting.
- Collaborate with engineering teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and technical solutions provided.
- Stay updated with product developments and enhancements to effectively support customers.
- Contribute to the development of knowledge base articles and training materials for customers and support teams.
Bachelor’s degree in Electrical Engineering or related field.Proven experience in electrical engineering, preferably in a support or customer-facing role.Strong understanding of electrical systems, components, and troubleshooting techniques.Excellent communication skills, both verbal and written.Ability to work independently and collaboratively in a team environment.Strong problem-solving skills and attention to detail.Experience with technical support tools and software (e.g., CRM systems, ticketing systems)Customer-oriented approach with a focus on delivering high-quality service