About Us:

Addiuva is a leading multinational company specialized in assistance services. We are committed to providing exceptional service to our clients worldwide. Our Egyptian headquarters is located in Sheraton Heliopolis, Cairo, Egypt.

Addiuva is dedicated to providing top-notch assistance services through a vast network of service providers. We pride ourselves on our commitment to quality and excellence.

Job Description:

• We are currently seeking a highly motivated and detail-oriented Senior Operations Executive to join our dynamic team.

Responsibilities:

Network Expansion:

• Identify and recruit new service providers.
• Establish and maintain communication with candidate providers.
• Obtain and analyze price lists, coverage areas, and terms & conditions from providers.
• Negotiate and sign contracts with service providers.
• Agree on operations workflow and Service Level Agreements (SLA) with providers.

Data Management:

• Accurately input provider data, services, prices, and geographical coverage into company documents and ERP system.
• Maintain clear and updated records of terms & conditions.

Service Coordination:

• Assign assistance requests to the most suitable provider.
• Monitor service delivery to ensure quality assurance.
• Handle escalated cases from the call center.

Team Support and Training:

• Monitor and train call center team members to ensure service quality.
• Provide support and assistance to the call center team as needed.

On-Call Support:

• Remain on-call to assist the call center team with any issues or escalations.