Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Scheduling customer Appointments
Confirming Appointments Handling patients’ issues and complaints
Getting daily feedbacks from patients who received services in the clinic daily through one-to-one phone calls and e-surveys
Updating the responsible person with the feedback & complaints received.
Completing Call logs and and reports.
Excellent Communication SkillsUniversity DegreeVery good command of English2-5 years of experience in call center environmentKnowledge of customer service practices and principlesAbility to handle stressful situation appropriately