We are seeking a highly skilled and experienced Service Support On-Site Engineer specializing in Jira to join our team at 2P.

As a Resident Engineer, you will be instrumental in ensuring the optimal performance and security of our Jira systems. This role involves a combination of on-site and remote support responsibilities, including after-hours support as needed.

Key Responsibilities:

• Provide comprehensive on-site support, as well as phone and remote support as necessary.
• Ensure system access is limited to authorized users only.
• Maintain the availability, stability, and security of the Jira system.
• Execute regular maintenance tasks, including system updates and patches.
• Monitor system health and proactively address performance issues.
• Manage and configure user access controls, permissions, and handle user onboarding/offboarding processes.
• Implement robust backup and recovery mechanisms to safeguard Jira data.
• Develop, maintain, and customize Jira Software workflows.
• Develop, maintain, and customize Jira Service Management workflows.
• Offer guidance and support to users on the effective and correct use of Jira applications.

Requirements:

• A minimum of 5 years of experience in IT support or system administration, with a strong focus on Jira.
• In-depth knowledge of Jira Software and Jira Service Management tools.
• Experience in system maintenance, including updates, patches, and security management.
• Proficient in managing system health, including monitoring and troubleshooting.
• Capable of configuring complex workflows, access controls, and permission settings within Jira.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills for providing user support and guidance.
• Jira System experience is a must

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.

Interested candidates matching the required qualifications and experience relevant to the role are invited to apply.

We are looking forward to having a dedicated professional join our team to help enhance our operational capabilities and maintain our systems with the highest standards.