We are seeking a highly skilled and experienced Service Support On-Site Engineer specializing in Jira to join our team at 2P.
As a Resident Engineer, you will be instrumental in ensuring the optimal performance and security of our Jira systems. This role involves a combination of on-site and remote support responsibilities, including after-hours support as needed.
Key Responsibilities:
- Provide comprehensive on-site support, as well as phone and remote support as necessary.
- Ensure system access is limited to authorized users only.
- Maintain the availability, stability, and security of the Jira system.
- Execute regular maintenance tasks, including system updates and patches.
- Monitor system health and proactively address performance issues.
- Manage and configure user access controls, permissions, and handle user onboarding/offboarding processes.
- Implement robust backup and recovery mechanisms to safeguard Jira data.
- Develop, maintain, and customize Jira Software workflows.
- Develop, maintain, and customize Jira Service Management workflows.
- Offer guidance and support to users on the effective and correct use of Jira applications.
Requirements:
- A minimum of 5 years of experience in IT support or system administration, with a strong focus on Jira.
- In-depth knowledge of Jira Software and Jira Service Management tools.
- Experience in system maintenance, including updates, patches, and security management.
- Proficient in managing system health, including monitoring and troubleshooting.
- Capable of configuring complex workflows, access controls, and permission settings within Jira.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and interpersonal skills for providing user support and guidance.
- Jira System experience is a must
Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
Interested candidates matching the required qualifications and experience relevant to the role are invited to apply.
We are looking forward to having a dedicated professional join our team to help enhance our operational capabilities and maintain our systems with the highest standards.