Responsibilities

1. Leading and in charge of post-handover clients’ portfolio for residentials project.
2. Managing and Leading community team to handle all client's inquiries, requests & complaints according to company quality standards by coordinating and following up with the involved parties while ensuring customer satisfaction within the agreed time frame.
3. Managing the daily operation of the project according to the KPI’S and goals set.
4. Ensuring that all received call center tickets/walk ins requests are handled within the agreed SLA.
5. Managing & reviewing the cluster image report through regular monthly site inspections to be shared with all concerned departments for maintaining the project standards & community guidelines and regulations.
6. Generating business revenue by handling and collecting units’ utilities meters, triple play, renting and RFID car tags.
7. Enhancing the rules, policies & procedures for the community department activities to maintain an updated tracker and pinpoint functions/tasks.
8. Resolving and handling all modifications escalated cases.
9. Managing and applying violations policy for residents
10. Managing community events and delivering giveaways.
11. Developing the handed over community guidelines to ensure all owners requirements are compliant with project specifications, design guidelines & community regulations.
12. Managing & coordinating site uplifting experience including internal & external works (FF&E, softscape, hardscape, fences, billboards, signage & access control policy) to ensure providing complete living in community.
13. Ensuring regular update for client's database and keeping accurate records on system.
14. Monitoring performance/productivity and quality deliverance through tickets and reports.

Qualifications

1. Suitable bachelor’s degree.
2. 3-5 years of experience in the same position.