Main Responsibilities and Duties:

• Communicate and build rapport with clients to promote maintaining/acquiring them as retainers
• Collaborate with all internal teams to fulfill clients’ queries
• Elaborately brief internal teams to ensure that the strategies, objectives and plans set for clients are well-communicated
• Collect the data needed in order for internal teams to carry out the execution of needed outputs (AKA briefs)
• Preserve the records of each client separately in case needed in the future
• Resolve clients’ complaints in the most efficient way possible (for both clients and team members)
• Coach, direct and asses the reporting account executives and communicate their assessments to the client servicing manager
• Develop the needed knowledge about clients’ services/products
• Set up regular meetings (preferably twice a month) to discuss in-depth details with clients
• Keep clients updated with progress (through emails, calls, presentations, etc.) anddeliver their desired outcomes in a timely fashion and within budget
• Negotiate and close deals in a cost efficient manner (both internally and externally)
• Pitch the company’s services and products for prospects/potential clients
• Act as a final quality assurance step before sending final deliveries
• Develop thorough account plans for each handled client
• Delivery monthly business reports for each client, including delivered outputs, duration of delivery, round of amends (if any), pending/remaining outputs, clients’ constructive notes/feedbacks, and hindrances (if any)